South Street Studio was set up by Mary Duckham who is a conservation architect; with a passion for buildings, she enjoys drawing everyday moments. Her aim is to capture the essence of a place.
South Street Studio also undertakes personal commissions of places which are special to you. Mary enjoys rising to a challenge so if you have an idea, please do not hesitate to get in touch.
The Studio is based in a garden near the cliffs of Lewes, East Sussex. The views over the town inspire her drawings.
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Disclaimer
Every effort has been made to accurately depict all of the various products available. However although we apply strict quality control however minor inconsistencies can occur.
Occasionally ink may be a marginally different hue, with minor discrepancies in alignment. Printed in a small studio, this is part of the craft and unavoidable.
All our products are carefully packaged and if locally based, we aim to deliver the product ourselves. We only use biodegradable packaging; manilla boxes and envelopes with paper tapes for sealing, corrugated card for protection, and paper for void-filling. Any other materials used (eg. bubble wrap) will have been repurposed from goods received.
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FAQ
Do you ship overseas?
Yes! Please contact us for details on shipping pricing. We will aim to keep these as low as possible.
What will it cost to ship my items?
It depends on the product and shipping costs are added into your basket.
Insured, tracked or expedited packages can be shipped at additional cost by prior arrangement.
What Methods of Payment Do You Accept?
We accept all electronic payments via PayPal or Stripe.
Please note items paid by PayPal eChecks will not ship until PayPal clears funds (this usually takes 4-6 days).
How Long Until My Items Arrive?
All items will be dispatched via Royal Mail.
Goods usually ship within 4 business days of order... often sooner!. If, in unforeseen circumstances, this is not possible, you will be notified immediately.
Confirmation of dispatch will be emailed along with estimated delivery dates.
What is Your Return/Refund Policy?
i. Returns
We offer a refund/return policy on the full price of goods in new or saleable condition, returned within two weeks of shipment receipt. We do not refund shipping costs. If item has been personalised, we cannot refund you.
Should you wish to return goods please notify us in writing (email or letter) within 7 days of shipment receipt.
We suggest that items are returned with appropriate tracking & insurance; no responsibility will be taken for lost or damaged goods.
ii. Damaged items
If any item arrives damaged please contact us immediately and keep the item and packaging used.
Please wait for instructions before returning the item. A replacement will be dispatched once we have either received the damaged item or further advice from the carrier.
Please wait
iii. Delayed items
If your item does not arrive within 7 days of receipt of your dispatch notification email, please contact us in order that we can assess the situation.
How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account, though if you already have a PayPal account you may certainly use it.
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If you have any other queries please contact us via the means listed below
South Street Studio
[email protected]